Refund policy

Alleyway Secrets and More (AWS) is not responsible for items that are damaged and/or lost by the carrier.

Here at Alleyway Secrets and More (AWS) we have a strict NO RETURN policy.  Due to the nature of the products and health code requirements, Alleyway Secrets and More (AWS) cannot exchange a product once it’s been shipped to your location.  If you receive a product and it is defective and does not work right out of the box, you must contact us within 24 hours of receiving your product and we will view each defective order on a case by case basis.  However, if you want to exchange your product for any other reason outside of being defective, we cannot take back your product.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alleywaysecrets1@outlook.com and send your item to: P.O Box 953938, Lake Mary FL 32795, United States.

Shipping
To return your product, you should mail your product to: P.O Box 953938 , Lake Mary FL 32795, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.